Technical Support
We try our best to resolve problems within 24 hrs, but of course if you can solve the problem yourself within 2 minutes everyone’s a winner!
Please see below the FAQ’s and Videos to help you resolve the issue.
Please feel free to contact us on 01566 775000 with any problems you may be experiencing. Our office hours are Monday – Friday 8.30am-5pm. We do have engineers on call at the weekend so call us at anytime and we will endeavor to help.
Important informaton
Do not tamper with gas regulating equipment
FAQs
You may have a gas leak, ventilate your cellar and for further guidance watch self-help video.
02. Checking For A Gas Leak from Sammy Howe on Vimeo.
You may have a gas leak, have you had any new equipment installed in your cellar? For further guidance watch self-help video.
02. Checking For A Gas Leak from Sammy Howe on Vimeo.
Your gas cylinder may be empty or turned off, check your cylinder contents, check cylinder is turned on, change if empty. For further guidance watch self-help video.
01. Check Cylinder Contents & Change A Cylinder from Sammy Howe on Vimeo.
We will email you 2 days prior to delivery for an order, we also send you a further reminder if we haven’t heard from you.
The majority of issues can be solved quickly, meaning you can get back up and running. For guidance watch our self-help videos. If you still have a problem with your CP Nitro post mix system, give us a call. We are here to help 01566 775000.
03. Shutdown Test On A CP Nitro Blender from Sammy Howe on Vimeo.